Postage | Local Pick up | Returns

Whilst we will do our best to prepare your orders as soon as possible, please allow 3 days in addition to postage times. 


Postage
We use either Australia Post or Sendle and post within Australia only. All items are posted from Adelaide. 
Standard $10, Current (Australia Post) delivery times: 2-7 days
Express $15, Current (Australia Post) delivery times: 1-5 days 

Local Pick Up 
We also have an option for local pick up (in Glengowrie). This is available by appointment only though, so please contact us at curiousgraceco@gmail.com to arrange accordingly. 


Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Returns will be at buyers expense. 

To start a return, you can contact us at curiousgraceco@gmail.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Once received you will receive the item value in credit. 
You can always contact us for any return question at curiousgraceco@gmail.com.
 
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
 
Refunds
If approved, your refund will be held in store credit for 6 months. 

 

We would like to thank you for your support and welcome you to contact us if you have any questions.